Frequently Asked Questions

To track your order go to "My Account", then click on your order number. Tracking details will be displayed in the order link. You should also have received an email and WhatsApp message with updates on your tracking information.

Currently, we deliver PAN India.

Usually it takes 5-7 days for us to deliver your orders. If your order has not reached you post the delivery window, you may contact our customer care at enquiry@perfectlyaverage.in.

Yes, it is possible to change your contact details only if the order hasn't been shipped. To do the same, contact us at enquiry@perfectlyaverage.in.

We usually run a quality check in advance but in case you have faced any issue, we would love to solve it for you. The first step is to contact customer care at enquiry@perfectlyaverage.in and inform them about the same. They will guide you ahead.

Unfortunately, you cannot change your order. You would be required to cancel the order and place a new one.

Absolutely, we ensure a safe shopping experience. All the contact and shipping details that you share with us are confidential and extremely safe.

This normally doesn't happen because we run a quality check before sending anything to you. If it has happened to you, we will replace the items and send you what you had ordered. You just have to request a replacement or return by contacting us at enquiry@perfectlyaverage.in.

We do not accept returns on orders. However, if you are not satisfied with your purchase, we will be happy to exchange it for you. For more information, please read our Returns & Exchange Policy.

Yes, if it falls under the category of exchangeable items, you can exchange it. You will need to email us at enquiry@perfectlyaverage.in with your order number and our customer care team will assist you.

Yes, you may cancel an order if it hasn't been shipped or dispatched.

The period for raising an exchange request is within 48 hours of receiving the order.

We usually send someone to pick up your order within 1-2 business days from the day we accept your request for return.

Click the "Forgot your password" option, enter your registered email address and click Send OTP. The OTP will be sent via SMS and email. Enter the OTP and create a new password (minimum 6 characters and at least 1 number). Your new password will then be used to log in.

To change the settings of your account, go to account settings and choose whatever you want to change.

If you are unable to sign into your account, simply reset the password and try to log in. Click "Forgot your password", enter your registered email address and click Send OTP. Enter the OTP sent via SMS and email and create a new password (minimum 6 characters and at least 1 number). You will then be successfully logged in.

Once your return or cancellation has been approved and the product received and verified at our warehouse, your refund is processed within 7 business days to the original payment method. You will receive a confirmation by email and SMS once it is done.