Returns & Exchange

Please read this policy carefully. At Exemplar, returns and exchanges are accepted only when an item arrives damaged, defective, or different from what you ordered. We do not offer returns or exchanges for change of mind or personal preference.

When a return or exchange is accepted

We will gladly arrange a replacement, repair, refund or store credit if your item falls into one of the following cases:

• The item arrived damaged or broken in transit
• The item has a genuine manufacturing defect
• You received the wrong item — a different product, design, size or colour from what you ordered
• The item is missing parts or pieces that should have been included in your order

When a return or exchange is NOT accepted

To set clear expectations, we are unable to accept returns or exchanges in these situations:

• Change of mind or no longer wanting the item
• Personal preference regarding size, fit, style or colour where the item delivered matches your order
• Slight variations in colour or finish caused by your screen settings or photographic lighting
• Normal signs of use, or damage caused after delivery through wear, mishandling, water, perfume or chemicals
• Pierced jewellery such as earrings and nose pins, for reasons of hygiene (unless damaged, defective or incorrect)
• Customised, engraved or made-to-order pieces (unless damaged, defective or incorrect)
• Items bought on sale, with a discount code, or using a gift card — these are final sale

Report it within 48 hours

If your item is damaged, defective or incorrect, please notify us within 48 hours of delivery at exemplarjewels@gmail.com, quoting your order number. Claims raised after this window may not be accepted. We strongly recommend recording a clear unboxing video at the time of delivery, as this helps us verify and resolve your claim quickly.

What to include in your request

To help us process your claim without delay, please share:

• Your order number
• Clear photographs of the item showing the damage, defect or error
• An unboxing video, where available
• A short description of the issue

How the process works

Once you contact us:

• Our team reviews your photos/video and confirms whether the claim is eligible.
• If eligible, we share return-shipment or reverse-pickup details at no cost to you.
• Pack the item securely in its original packaging with all tags, certificates and documents.
• After we receive and inspect the item, we proceed with your resolution.

Resolution

For an approved claim, we will offer one of the following, based on availability and your preference:

• Replacement of the same item
• Repair of the affected piece, where possible
• Refund to your original payment method within 7–10 business days of inspection, or
• Store credit of the same value for a future purchase

Where the original item is out of stock and cannot be replaced or repaired, we will issue a refund or store credit for the same value (excluding any shipping already paid).

Order cancellation

You may cancel an order before it has been dispatched by contacting us as soon as possible. Once an order has shipped it can no longer be cancelled; if the item then arrives damaged, defective or incorrect, the process above applies.

Contact us

Need help with a return or exchange? Reach out and our team will be happy to assist:

• Email: exemplarjewels@gmail.com
• Phone: +91 8769070707
• Address: 101 Jai Jawan-2, Tonk Road, Jaipur, Rajasthan 302018