Shipping Policy

This Shipping Policy explains how and when we process, dispatch and deliver your Exemplar order. Our aim is to get your pieces to you safely and on time.

Order processing & dispatch

Orders are processed on business days (Monday to Saturday, excluding public holidays). Most in-stock items are dispatched within 1–2 business days. Made-to-order or personalised pieces may take 5–7 business days to prepare before dispatch. Orders placed on Sundays or holidays are processed on the next business day.

Delivery timelines

We currently deliver across India (PAN India). Once dispatched, orders are usually delivered within 5–7 business days, depending on your location and the courier. Remote or non-metro pin codes may take a little longer. If your order has not arrived within the expected window, please contact us and we will help track it.

Shipping charges

Shipping charges, if applicable, are calculated and shown at checkout before you pay. We may offer free shipping on orders above a qualifying value; any such offer will be displayed at checkout. Please confirm your store’s free-shipping threshold and update this line accordingly.

Order tracking

Once your order is dispatched, we will share tracking details by email and, where available, WhatsApp. You can also track your order from the "My Account" section by selecting your order number. Please allow a few hours after dispatch for tracking information to become active.

Delays and exceptions

Occasionally, delivery may be affected by circumstances beyond our control, such as weather, courier disruptions, regional restrictions or peak-season volumes. While we cannot be held responsible for such delays, we will always do our best to keep you informed and resolve any issue quickly.

Incorrect address & failed delivery

Please ensure your shipping address and contact number are complete and accurate at checkout, as we are unable to redirect a parcel once it has shipped. If a parcel is returned to us because of an incorrect address, repeated failed delivery attempts or refusal to accept it, we will contact you to arrange re-delivery; additional shipping charges may apply.

International shipping

At present we ship within India only. If you are located outside India and wish to place an order, please contact us at exemplarjewels@gmail.com and we will let you know whether we can assist.

Contact us

If you have any questions about this policy, please get in touch:

• Email: exemplarjewels@gmail.com
• Phone: +91 8769070707
• Address: 101 Jai Jawan-2, Tonk Road, Jaipur, Rajasthan 302018